Verbal Communication skills
Verbal Communication skills
About
The ability to communicate effectively with others. To be able to consider other perspectives, reflect, and clearly communicate one's opinions. The ability to actively listen carefully to others, understand points being made, and formulate appropriate questions, without interrupting at inappropriate times. Patiently listen to the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Subtopics
Active listening
The ability to actively listen and comprehend the the meaning of other's messages with attentiveness, empathy, and engagement. The ability to paraphrase message to ensure understanding and clarify any points of confusion.
ESCO skills
Active discussion
The ability to participate actively in dialogue with others effectively to reach a desired outcome. The ability to listen, consider points, and ask appropriate questions to contribute to a productive, healthy discussion.
